Nextmine · Secure payments
How payments work
At a glance
- Your payment is held by Stripe, our secure payment partner — never by the seller, and never by Nextmine.
- The seller is paid only after you confirm your piece has arrived.
- If something is wrong, you have 48 hours to report it — and you can get your money back.
Step by step
1. You pay — the money is held in safekeeping
When you buy a piece (or pay for an accepted offer or shipping quote), your payment goes to Stripe, the payment provider trusted by millions of businesses worldwide. The seller does not receive anything at this point — the money simply waits, safely held, until the sale is complete.
2. The seller ships — insured and tracked
The seller must ship your piece within 7 days, with insured, tracked delivery. You receive the tracking number so you can follow your piece all the way to your door. While it travels, your money stays on hold.
3. You confirm — then the seller is paid
When your piece arrives, you confirm it under Orders & sales ("I've received my order"). Only then is the money released to the seller. If you forget to confirm, the sale completes automatically 30 days after delivery — so sellers are protected too.
If something is wrong
If your piece doesn't match the listing, report it within 48 hours of confirming delivery. We first ask you and the seller to find a solution together — most things are solved with a friendly message. If you can't agree within 7 days, Nextmine steps in and makes a decision.
If the case is decided in your favour, you return the piece with tracked shipping (you pay the return postage), and your money is refunded in full as soon as the seller confirms the piece is back. The money never left Stripe's safekeeping — so a refund is simple and certain.
Who actually holds the money?
All payments are processed and held by Stripe, a licensed payment institution. Nextmine never holds your money, and the seller can't touch it until you have confirmed your purchase. That's the whole idea: nobody gets paid until you're happy.
Questions? See our FAQ or read the full Terms of Service.